Complaints

Novastar values feedback from all stakeholders and follows a complaints procedure to handle any concerns that are raised as a result of the activities of Novastar and Novastar portfolio companies. All stakeholders who consider themselves adversely affected are eligible to submit a complaint by:

Completing the form below
Sending an email to: complaints@novastarventures.com

The complaint will be acknowledged within 10 days of receipt unless it is received anonymously. It will be recorded in our Complaints Log and assessed by the Complaints Officer. Where required by our Complaints Policy, the complaint will be investigated and a response made within 3 months, with additional steps taken as guided by the investigation and our policy.

Complaints Form

Complainant information

Name(Required)

Phone Number(Required)

Email Address(Required)

Complaint Information

Description of Incident or Complaint(Required)

Time period of the incidence, including any recurrences(Required)

What would you like to see happen to resolve the problem?(Required)

Have you sought a resolution through the portfolio company’s grievance mechanism?(Required)

Yes

If yes, what action was taken by the portfolio company?

Would you like the information you are submitting to remain confidential? (i.e. without sharing your identity with the portfolio company in question)(Required)

Yes

Phone

This field is for validation purposes and should be left unchanged.

Complaints

Complaints Form

Complainant information

Company Information

Complaint Information